This Privacy Policy explains what information we may collect, why we use it, when it may be shared and the choices available to you when you use our website, request a quotation or place an order.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Zahrat Al Madina Printing.
When you request a quotation, place an order, contact us or arrange delivery or installation, we may collect:
- Your name
- Company or business name
- Email address
- Phone number
- Billing information
- Delivery or installation address
- Product and order details
- Quantity and printing specifications
- Delivery instructions
- Communications relating to your order
- Artwork, logos and other files you provide
We only request information that is relevant to providing our products, responding to inquiries or managing our business activities.
2. Artwork, Logos & Files You Send Us
Printing often requires customers to share files that contain their own information or information relating to their business. These files may include logos, business cards, employee names, photographs, phone numbers, email addresses, addresses, QR codes, company details, name plate information, signage content or artwork for promotional products.
We use these files to prepare artwork, create proofs, make approved adjustments and produce the products you order. Files supplied for corporate gifts, name plates, signage, stickers and other personalized printing may also be used to complete the specific production and installation requirements of your order. Please avoid sending personal information that is not necessary for the product you are ordering.
3. Order & Payment Information
When you place an order, we may collect information about the products you select, quantity, material, dimensions, finishing, artwork, delivery requirements and other specifications. Payment and transaction information may also be processed when you pay for an order.
Where a third-party bank, payment gateway or payment service is used, that provider may process payment information according to its own privacy and security practices. We may retain transaction and invoice information where necessary for accounting, tax, order records and other legal or business requirements.
4. Delivery & Installation Information
Zahrat Al Madina Printing provides delivery and installation across Dubai for applicable orders.
To complete these services, we may collect information such as your:
- Delivery or installation location
- Contact person’s name
- Phone number
- Company or building name
- Unit, office or floor information
- Delivery instructions
- Site access information
- Installation instructions
Where necessary, relevant information may be provided to delivery personnel, installers, couriers or logistics providers involved in completing your order.
We only provide the information reasonably needed for them to perform the requested service.
5. Information Collected When You Use Our Website
When you visit our website, certain technical information may be collected automatically.
Depending on the website technology in use, this may include:
- IP address
- Browser type
- Device information
- Date and time of visit
- Pages viewed
- Referring website
- General website interaction information
This information can help us understand how visitors use our website, identify technical problems and improve website performance.
6. Cookies
Our website may use cookies and similar technologies to remember preferences, support website functionality and understand how visitors interact with different pages. Some cookies are required for normal website functions, while others may assist with performance or analytics.
You can usually manage, restrict or delete cookies through your browser settings. Blocking certain cookies may affect how some parts of the website work. Your browser’s help or privacy settings can provide further information about controlling cookies on your device.
7. How We Use Your Information
Information collected by Zahrat Al Madina Printing may be used to:
- Respond to your inquiry
- Prepare quotations
- Process and produce orders
- Prepare or adjust artwork
- Send proofs for approval
- Process payments
- Prepare invoices
- Communicate about production
- Arrange delivery and installation
- Provide customer support
- Review order-related concerns
- Maintain transaction and business records
- Improve our website and services
- Detect suspicious or fraudulent activity
- Meet applicable legal, accounting or tax requirements
Where appropriate, we may also use your contact information to tell you about relevant products, services or business updates.
You may ask us to stop sending marketing communications.
8. How We Share Information
Zahrat Al Madina Printing does not sell your personal information.
We may share limited information with third parties when this is necessary to provide the service you requested.
These may include:
- Payment providers
- Banks or transaction processors
- Couriers and logistics providers
- Delivery personnel
- Installation personnel
- Website or technical service providers
- Other suppliers involved in fulfilling a particular order
Only information relevant to the required service should be provided.
We may also disclose information where required by applicable law, a lawful request from an authority, or where reasonably necessary to protect our legal rights.
9. Marketing Communications
If you provide your contact information, we may use it to communicate about your existing inquiry or order. Where permitted, we may also send information about products, printing options, offers or services that may be relevant to you.
You may opt out of promotional communications by using an available unsubscribe option or contacting us. Opting out of marketing does not prevent us from contacting you about an active quotation, artwork approval, payment, production, delivery, installation or another transaction you have requested.
10. How We Protect Your Information
We use reasonable administrative and technical measures to protect personal information against unauthorized access, misuse, loss or disclosure. Where supported by our website and service providers, security technologies may be used to protect information transmitted online.
However, no website, email system, online transmission or electronic storage method can guarantee absolute security. Customers should also protect their own accounts, devices and communication channels when sending artwork or business information online.
11. How Long We Keep Information
We keep personal and order information for as long as reasonably necessary for the purpose for which it was collected. Some information may need to be retained for accounting, tax, transaction records, dispute resolution, legal obligations or legitimate business record keeping.
Artwork and production files may also be retained where reasonably necessary to manage completed orders, answer order-related questions or make repeat ordering easier. When information is no longer reasonably required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.
12. Your Privacy Choices & Rights
Depending on applicable law and the nature of your request, you may contact us to:
- Ask what personal information we hold about you
- Request correction of inaccurate information
- Update your contact or business details
- Request deletion of eligible personal information
- Withdraw consent where processing depends on consent
- Object to certain uses of your information
- Ask us to stop promotional communications
Some information cannot be deleted immediately where we are required to retain it for tax, accounting, transaction, dispute or other legal purposes.
We may need to verify your identity before completing a privacy-related request.
13. Information About Other People
Sometimes an order may contain information about another person. For example, a customer may provide employee names for name plates, staff details for business cards or photographs for personalized products.
If you provide another person’s personal information, you are responsible for ensuring that you have the appropriate permission or another lawful reason to provide that information for the requested printing work. We use such information only as reasonably necessary to complete the order and related services.
14. Children’s Privacy
Our website and printing services are intended for customers who are legally able to place orders and enter into transactions. We do not knowingly seek to collect personal information from children for independent use of our services. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so the matter can be reviewed.
15. Third-Party Websites
Our website may contain links to websites operated by other businesses or organizations. Once you leave our website, the privacy practices of that third-party website apply. Zahrat Al Madina Printing does not control how independent websites collect or use information. We recommend reviewing the privacy policy of any external website before providing personal information.
16. Changes to This Privacy Policy
We may update this Privacy Policy when our website, services, business practices or applicable requirements change. The revised version will be published on this page. We recommend checking this page occasionally if you want to know whether the policy has changed.
17. Applicable Law
This Privacy Policy is governed by applicable laws and regulations of the United Arab Emirates. Where a privacy-related matter requires legal proceedings, it will be dealt with by the appropriate courts in Dubai, UAE, subject to applicable law.
18. Contact Zahrat Al Madina Printing
Have a question about the information you provided with an order? Want to update your details, stop marketing messages or make a privacy request?
Please contact Zahrat Al Madina Printing through the contact details provided on our website.
When contacting us about personal information, please provide enough information for us to identify your request without sending unnecessary sensitive data.
